If booking for 7 months or more in advanced (eg: booking in Feb 2016 for Sep 2016):
A first deposit of 50% is payable 90 days after making the booking and the final 50% is payable 30 days before arrival.
If booking for 6 months or less in advanced (eg: booking in Feb 2016 for May 2016):
A first deposit of 50% deposit is payable 7 days after making the booking, and the final 50% 30 days before arrival.
If booking for 30 days or less in advanced (eg: booking on 28 March for 22 April 2016):
Full booking amount is payable within 24 hours from the day reservation is made.
Last Minute Bookings (eg: Full day safari for next day):
Full payment is required upon booking or cash to paid to guide upon collection from establishment.
In addition to the full cancellation of a reservation, any amendment to an existing reservation, which results in the value of the revised reservation being less than the original value, could result in cancellation fees being levied, according to the following schedule:
- No cancellation fees will be incurred for cancellations or changes 50 days or more prior to arrival.
- Cancellations fees of 50% of the total reservation is payable for cancellations and changes received between 50 and 40 days prior to arrival.
- A 100% cancellation fee is payable for cancellations received within 39 days of arrival
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.
The Provider reserves the right to cancel an order for which payment has already been received.
This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards.
Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Operations Director, Danielle Smith