GENERALLY ASKED QUESTIONS
These facilities are available in the park camp only. For cell phone reception you will need to purchase a local sim card for your phone prior to arrival in the park. You can purchase credits to top up your sim card at the Park Shop. There is also Wi-Fi at Skukuza Camp Site, Should there be an issue with this and you need emergency internet access our Guest Experience Manager will be able to assist you.
There is an ATM in the camp for Cash withdrawals. The Kruger Park Shop is open from 07:00 – 19:00 every day, there you will be able to purchase snacks, books, curios, souvenirs, bug repellent, basic toiletries, batteries, beverages and much more. The Shops does accept cash as well as Visa and MasterCard. You will be able to take a leisurely stroll through the beautiful campsite to the camp shop when not on game drive, and our Guest Experience Manager will be happy to assist you on site.
Unfortunately not, we recommend you exchange money at the airport / bureau de exchange before entering the park, if you are flying directly then you can ask your transfer guide to stop at your nearest bureau de exchange. Alternatively you can make use of your VISA and MASTERCARD card to make purchases and withdraw money.
Speak to us about arranging a direct flight into Kruger Park Airport / Skukuza Airport to minimize transfer time to and from the bush. We can also arrange accommodation outside of the park for the day prior and day after your safari experience to ensure we do not have to cut your game drives short due to arriving late or having to leave early to catch a flight.
Catering and Guest Experience Coordination: City and Guilds Diploma in Professional Cookery and Food and Beverage Management, National Qualification (NQF) level 7. Certificate in Bread-making from Anchor, First Aid Level 2 Certificate, Basic Fire Fighting Certificate. More than 4 years experience in 4 star Hotel, and 3 years experience in catering and coordinating corporate, private a public events including the events for FIFA World Cup in 2010 and All Africa Games in Mozambique 2011.
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HEALTH AND SAFETY:
Yes, all camps that we operate in have game fences that are electrified from the outside. There are also Kruger Park Rangers stationed at the camp fence and gate at all times.
Yes, There is a full-time doctor in Skukuza Camp, in the unlikely event of any emergency your safari guides and hospitality teams are all certified in first aid and will ensure you remain stable and safe until the doctor or ambulances arrive.
Please remember to always pack your chronic medication like diabetes, heart, asthma, arthritis medications, When it comes to Malaria tablets there has been some cased where the side effects are severe and sometimes mask the early detection symptoms of Malaria, we suggest using mosquito repellent and this can be purchased in the park shop if you find your supply running low. There is no need for Yellow Fever shots when travelling to South Africa.
PACKING FOR THE TRIP:
Some of our trips are all inclusive. We do suggest you bring appropriate clothing to fit the season (please see what should I wear for details)
A good novel is a must as you do have free time as well as the items listed below:
Camera (charger, batteries, memory cards)
Binoculars (with bag for dust protection)
Lightweight Flashlight / Torch (LED is best)
Mosquito and Insect Repellent
Sunscreen (We recommend SPF 30+ as the African sun burns)
Day backpack (to carry snacks, water, books etc.)
Should be staying on a self-catering basis you have the choice of eating at the camp restaurant or you can bring in your own food that you can Braai / BBQ outside your bungalow or tent. There is a basic selection of meat, vegetable, tinned and dried food that you can purchase at the Camp shop.
Shinzelle Safari takes care of most of your needs each day of your Safari, and our Guest Experience Manager will be able to assist with requests should you require something during your stay.
The Kruger National Park’s climate remains quite warm and hot in the summer months (Nov – February) and fairly consistent through-out the year with temperatures only dropping in the early morning and late evenings, especially in the winter months (June – August). We suggest you pack light colored clothing, avoid white as it will show dirt faster here a pallet that will keep you cool on hot African days, fabrics like cotton is preferable in the heat.
3-4 Cotton t-shirts / blouses
3-4 Shorts (try to avoid denim and nylon)
Long sleeve shirt and trousers
Lightweight wind breaker waterproof jacket
Fleece jacket or jersey
A good pair of hiking shoes (especially of you plan to do bush walks)
A good hat / cap & Sunglasses
Swimming attire & Towel
Open sandals / shoes (preferably with rubber soles for walking in camp)
1 set of smart clothes ( in the event you want to attend a dinner or event)
We understand that you may not have a printer handy when you’re traveling so it is not necessary to have a printed copy. However, we require that you show ID / Passport matching your reservation and also the Reservation # that is immediately emailed to you after you make your reservation.
** We know that travelling can be scary but it is perfectly safe for you to keep your Passport/ ID on your persons in South Africa and there are safes that you can place your passports in.
No, we do not charge any extra fees or fuel surcharges. The invoiced price is the price you pay.
Yes. Reservations are required for guaranteed spots on all tours. Reservations help us determine the number of guides we need to ensure that our groups remain manageable and enjoyable, and they allow us to notify you of changes to the tour due to weather or anything that could disturb the tours.
Full day Safaris can be booked with a minimum of 12 hours notice, and Overnight Safaris with a minimum of 3 days notice.
If booking for 7 months or more in advanced (eg: booking in Feb 2016 for Sep 2016):
A first deposit of 50% is payable 90 days after making the booking and the final 50% is payable 30 days before arrival.
If booking for 6 months or less in advanced (eg: booking in Feb 2016 for May 2016):
A first deposit of 50% deposit is payable 7 days after making the booking, and the final 50% 30 days before arrival.
If booking for 30 days or less in advanced (eg: booking on 28 March for 22 April 2016):
Full booking amount is payable within 24 hours from the day reservation is made.
Last Minute Bookings (eg: Full day safari for next day):
Full payment is required upon booking or cash to paid to guide upon collection from establishment.
In addition to the full cancellation of a reservation, any amendment to an existing reservation, which results in the value of the revised reservation being less than the original value, could result in cancellation fees being levied, according to the following schedule:
- No cancellation fees will be incurred for cancellations or changes 50 days or more prior to arrival.
- Cancellations fees of 50% of the total reservation is payable for cancellations and changes received between 50 and 40 days prior to arrival.
- A 100% cancellation fee is payable for cancellations received within 39 days of arrival
The provision of goods and services is subject to availability. In cases of unavailability, the provider will refund the client in full within 30 days.
The Provider reserves the right to cancel an order for which payment has already been received.
This may occur if stock is insufficient or the quality of goods ordered does not meet the Provider’s standards.
Should the Provider exercise this right, the User will receive a full refund with no deductions.
Any complaints regarding the standard and quality of the product or products bought by consumers through the e-commerce facility should be directed to the Operations Director, Danielle Smith
Absolutely! Our open safari vehicles are equipped with blankets and ponchos to ensure you stay warm and dry. The sides of the vehicle also drop down to resist strong wind and side rain, but do not hinder your ability to see and enjoy the bush in the rain. This will be a great opportunity to view the flowing river channels of the Kruger National Park. and our Catering team will adapt to serve you warm comfort food if raining in camp.
It is important to note that rainfall in southern Africa only occurs seasonally during the summer months, and the Kruger National Park expects a lower annual rainfall than other regions meaning 90% of the time you can expect clear and sunny sky’s on safari.